Can you tell I worked all day today?
No, I will not break the rules of this company, however crappy they may be, just to give you a refund even though you don't have a receipt. It’s company policy not to give a rfund without a receipt and I will not risk my job just for you. And for your information you are not legally entitled to a refund just because you changed your mind. And no, I don't care that you shop here all the time. You are complaining to the lowest person on the company ladder. I can't do shit. Complain to Head Office. They won't listen if I do it but you, being a "customer" they might just listen to but don't expect people to bend the rules just for you god damn it.
And yes, I know there is a lot of paperwork for doing I refund. You think I like having to fill this up and put up with your complaining. Hell no, but again, you’re complaining to the wrong person and my god, is it really important that you have to do a two dollar refund.
When I say we're out of stock, we're out of stock. Trust me. Don't ask me a second time. I’ve worked here for years. The answer is still the same and no, I don't know if the warehouse will send out more stock because they don't tell us anything. And asking another staff member the same thing will just make you look like an idiot when that staff member has to then ask me the same question because they haven't worked here for as long.
And don’t ask me if I know what you mean when describing something. I said I know exactly what you mean, didn’t I? So you don’t need to keep on describing it because that will only result in me repeating “I know exactly what you mean” in a more annoyed tone. And just because we don’t have said product in stock, that does not mean you should keep on describing it. That won’t make it magically appear.
If you're asking whether we have something in stock please be specific. It will save a lot of time. An accurate description will also help. Don't get bitchy at me because I said we didn't have what you were looking for because you gave me the wrong description. Looking for your self might also help. I understand you may be in a hurry and just want to be directed to one thing but if you open your eyes for one second you will see what you're after on a giant stand before your eyes. This is quicker than walking past what you’re after five times looking for a staff member.
And no, I don’t know what size luggage airplanes allow. We only sell the damn things, we don’t make them. You’ll have to call the airport.
I’m sorry but I can’t hold that stock for you. Why? Because it’s catalogue stock and everyone else wants it and we can’t hold it in the store for a week while you take your god damn time getting your arse in the store to buy it.
No, we don’t have lay-by. Does this look like a fancy, high class establishment. Hell no, we’re the retail store that sells all the crap stuff. We have a plush duck key ring with four legs and Christmas decorations that are called Angles.
And no, I do not want to hear your life story about why you're buying this or that. I really don't care. Seriously. I don't work here for the shining conversation, I work here for the money. Sad but true.
The tills are dodgy. And old. Them screwing up is not our fault. Receipts getting jammed is not our fault. The EFTPOS machines printing out receipts too faintly is not our fault. The EFTPOS machines going offline is not our fault. It's the banks fault. No, it’s really the banks and we can’t do a thing so don’t dump your purchases somewhere and storm off in a huff. Taking too long with your sale because we have to key in individual codes is not our fault. I asked for some shiny scanning devices but I don't think anyone listened.
We sales assistants are, in fact, only human. Surprising but true. I bet you thought we were mindless androids with all these instructions programmed in. Too bad. We're only human. We make mistakes just like everyone else. The fact we made a mistake with your transaction is not a personal affront, it's a simple god damn human error that we would very much like to avoid because then we wouldn't have to deal with you. Products coming up with the wrong price is not our fault because the company programs the tills. If you think we over-charged you then please either question this before you pay, it's far easier to void a sale than it is to refund you the difference. That requires a whole lot more paper and fiddling with the till.
No, that product isn’t discounted anymore. It was only reduced for a two week sale. It said so on the catalogue. No, I will not reduce it down for you. Tough luck.
Yes, I know the way discounts are showed on the receipt is difficult to understand. After all, displaying the discount beneath the discounted item is just plain confusing. But before you complain about paying too much how about you add up what you think you should have paid and compare it with what you actually paid. Oh look, it's the same amount. Fancy that. I guess you just wasted all your time driving back to the store instead of simply checking things yourself and finding out that no, we did not over charge you.
Being nice will get you a whole lot of good service. Hell, just being not rude will get you a whole lot of good service. Being indifferent will get you good service. It is, after all, our job so we will do what we can to help you. Being rude for no reason will get you bad service. We have to put up with idiots like you for many straight hours so we have a very low tolerance shit like that.
We do not have to bend over backwards for your every whim. So no, we don't gift wrap and no, we won't assemble that for you.
And people, for the love of god, if you see me coming towards you carrying what looks like a heavy box, move out of the way. Seriously. Just a little step is all I need and is hardly taxing on your poor self. And I don't care that I'm the shop assistant and get paid for this. It's just basic human courtesy. I would do it for you even if you weren’t working in a shop.
And another thing WATCH YOUR GOD DAMN KIDS! When they pull stuff off the shelves and dump it on the floor, I am the one that has to spend the time picking it up off the floor. If I didn't have to waste time cleaning up what looks like the aftermath of the Apocalypse, I could be putting out that stock that you have been waiting so desperately for.
This goes for adults too. What are you slobs? It is that hard to place the item back on the shelf where you got it from? It's the shelf above the one where you stashed it. And by the way, I don't mind if you open something to have a look but come on, would you put in back its packaging. You don't open the fridge at home to see what's to eat and leave all the food out on the bench when you decide you don't want it.
GAH, just people, just…
Unless of course, you get genuinely get bad service in which case disregard all of the above.
*sigh*
I’m actually really surprised that I managed to write up two and a half pages. Actually, screw that, no I am not.
No, I will not break the rules of this company, however crappy they may be, just to give you a refund even though you don't have a receipt. It’s company policy not to give a rfund without a receipt and I will not risk my job just for you. And for your information you are not legally entitled to a refund just because you changed your mind. And no, I don't care that you shop here all the time. You are complaining to the lowest person on the company ladder. I can't do shit. Complain to Head Office. They won't listen if I do it but you, being a "customer" they might just listen to but don't expect people to bend the rules just for you god damn it.
And yes, I know there is a lot of paperwork for doing I refund. You think I like having to fill this up and put up with your complaining. Hell no, but again, you’re complaining to the wrong person and my god, is it really important that you have to do a two dollar refund.
When I say we're out of stock, we're out of stock. Trust me. Don't ask me a second time. I’ve worked here for years. The answer is still the same and no, I don't know if the warehouse will send out more stock because they don't tell us anything. And asking another staff member the same thing will just make you look like an idiot when that staff member has to then ask me the same question because they haven't worked here for as long.
And don’t ask me if I know what you mean when describing something. I said I know exactly what you mean, didn’t I? So you don’t need to keep on describing it because that will only result in me repeating “I know exactly what you mean” in a more annoyed tone. And just because we don’t have said product in stock, that does not mean you should keep on describing it. That won’t make it magically appear.
If you're asking whether we have something in stock please be specific. It will save a lot of time. An accurate description will also help. Don't get bitchy at me because I said we didn't have what you were looking for because you gave me the wrong description. Looking for your self might also help. I understand you may be in a hurry and just want to be directed to one thing but if you open your eyes for one second you will see what you're after on a giant stand before your eyes. This is quicker than walking past what you’re after five times looking for a staff member.
And no, I don’t know what size luggage airplanes allow. We only sell the damn things, we don’t make them. You’ll have to call the airport.
I’m sorry but I can’t hold that stock for you. Why? Because it’s catalogue stock and everyone else wants it and we can’t hold it in the store for a week while you take your god damn time getting your arse in the store to buy it.
No, we don’t have lay-by. Does this look like a fancy, high class establishment. Hell no, we’re the retail store that sells all the crap stuff. We have a plush duck key ring with four legs and Christmas decorations that are called Angles.
And no, I do not want to hear your life story about why you're buying this or that. I really don't care. Seriously. I don't work here for the shining conversation, I work here for the money. Sad but true.
The tills are dodgy. And old. Them screwing up is not our fault. Receipts getting jammed is not our fault. The EFTPOS machines printing out receipts too faintly is not our fault. The EFTPOS machines going offline is not our fault. It's the banks fault. No, it’s really the banks and we can’t do a thing so don’t dump your purchases somewhere and storm off in a huff. Taking too long with your sale because we have to key in individual codes is not our fault. I asked for some shiny scanning devices but I don't think anyone listened.
We sales assistants are, in fact, only human. Surprising but true. I bet you thought we were mindless androids with all these instructions programmed in. Too bad. We're only human. We make mistakes just like everyone else. The fact we made a mistake with your transaction is not a personal affront, it's a simple god damn human error that we would very much like to avoid because then we wouldn't have to deal with you. Products coming up with the wrong price is not our fault because the company programs the tills. If you think we over-charged you then please either question this before you pay, it's far easier to void a sale than it is to refund you the difference. That requires a whole lot more paper and fiddling with the till.
No, that product isn’t discounted anymore. It was only reduced for a two week sale. It said so on the catalogue. No, I will not reduce it down for you. Tough luck.
Yes, I know the way discounts are showed on the receipt is difficult to understand. After all, displaying the discount beneath the discounted item is just plain confusing. But before you complain about paying too much how about you add up what you think you should have paid and compare it with what you actually paid. Oh look, it's the same amount. Fancy that. I guess you just wasted all your time driving back to the store instead of simply checking things yourself and finding out that no, we did not over charge you.
Being nice will get you a whole lot of good service. Hell, just being not rude will get you a whole lot of good service. Being indifferent will get you good service. It is, after all, our job so we will do what we can to help you. Being rude for no reason will get you bad service. We have to put up with idiots like you for many straight hours so we have a very low tolerance shit like that.
We do not have to bend over backwards for your every whim. So no, we don't gift wrap and no, we won't assemble that for you.
And people, for the love of god, if you see me coming towards you carrying what looks like a heavy box, move out of the way. Seriously. Just a little step is all I need and is hardly taxing on your poor self. And I don't care that I'm the shop assistant and get paid for this. It's just basic human courtesy. I would do it for you even if you weren’t working in a shop.
And another thing WATCH YOUR GOD DAMN KIDS! When they pull stuff off the shelves and dump it on the floor, I am the one that has to spend the time picking it up off the floor. If I didn't have to waste time cleaning up what looks like the aftermath of the Apocalypse, I could be putting out that stock that you have been waiting so desperately for.
This goes for adults too. What are you slobs? It is that hard to place the item back on the shelf where you got it from? It's the shelf above the one where you stashed it. And by the way, I don't mind if you open something to have a look but come on, would you put in back its packaging. You don't open the fridge at home to see what's to eat and leave all the food out on the bench when you decide you don't want it.
GAH, just people, just…
Unless of course, you get genuinely get bad service in which case disregard all of the above.
*sigh*
I’m actually really surprised that I managed to write up two and a half pages. Actually, screw that, no I am not.
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